United Auto Body & Paint

09/03/2008 Posted by yajina

I was trying to look up the number to United Auto Body and saw the reviews - I've been meaning to write one since March. I will now be a return customer, as my car was just sideswiped while sitting at a red light. Back in March, United was the fourth place I had gone to get an estimate. When I met Mark, he immediately struck me as a professional business guy who would would be satisfied with an honest day's work, so I chose him. His team did an awesome job painting and refinishing the entire driver's side of my car. When I picked up my car at closing time one night, and didn't get to inspect it closely. As soon as I drove it home, I noticed by the light in my garage that there may have been an almost invisible dent on the top of my trunk, as if something might have been dropped on it. There wasn't a scratch but a difficult to distinguish dent, which I was pretty sure was not there when I had dropped off the car at United. I called Mark immediately, which I think was his dinner time, and he asked me to bring in the car the first thing next morning. Technically, I left the body shop without having inspected my car and he had no further obligation to me, but I was almost certain that the dent wasn't there before. Mark patiently pulled up the photos he had taken from when I first took the car in. The faint shadow on top of my trunk from the pictures was questionable - he believed that the shadow was there in the picture, but another person could look at the picture and say it wasn't there - it was a tough call and really not 100percent certain either way. Regardless, Mark made the call to have it fixed and that he would cover the cost. He knew that I strongly felt it wasn't there before. He took it upon himself to go above and beyond what another shop would have done. I have proof that he's an honest guy who takes pride in the workmanship and integrity of his shop. I will definitely be a return customer.

08/18/2008 Posted by critic1717

I have been meaning to post a review since March, and I just read the insincere review posted by bun1448. I have to say I COMPLETELY DISAGREE with bun1448’s assertions. I have taken three of my vehicles to United Auto Body over the past 10 years for various repairs. On one occasion I brought back my Honda Accord for warranty work on the bumper, and Mark IMMEDIATELY honored the warranty. The last job that Mark did for me was in February/March when my brand new car was damaged by a dog dragging a patio table across the passenger side at a Jamba Juice. The repair is absolutely undetectable. Mark and his staff gave me a thorough explanation of the repair process. They were relentless in getting the job done properly and worked well with my insurance company. Bun1448’s comment that USAA does not recommend United Auto Body is very misleading because insurance companies are simply responsible for paying for the repair, while the auto body shop is responsible for the actual work done on the vehicle. In fact, I would be hesitant to go to any auto body shop that my insurance company recommends because a conflict of interest may arise. Is the auto body shop working for me or my insurance company, and am I getting a substandard repair as a result of following that recommendation? I know that when I go to United Auto Body, they work for me and not my insurance company. Mark and his staff are trustworthy, reliable and do great work!

Pros: Honest business people!

Cons: None

08/01/2008 Posted by bun1448

United Auto Body is not associated or recommended by many insurance companies including USAA, which is a military insurance company. My vehicle's paint job was inferieor by not buffed out correctlyand their were panel alignments that were not acceptatble. When I brought in my vehicle they would not stand by their warranty and made false accusations. They took much longer to fix then originally told. I would not recommend this body shop to anyone. They were nice when you originally talk to them, but when you call them on their warranty they do not hold to it.

Cons: Military insurance company does not recommend them (USAA)

0 out of 1 people found this review helpful

07/31/2008 Posted by darcij1

Thank you Mark Jannesari and the entire Auto Body staff. You fixed my mini-van quickly and at a great price. The whole experience was"easy" and very honest. It is very refreshing to know that there are still businesses out there that you can trust to do what they say and say what they mean. I will reccomend you to everyone that I know. Awesome!

Pros: Easy location to get to, nice staff, attentive service.

Cons: None

04/30/2008 Posted by DENISE2FRANK

I was referred to United through Buick, and it was the best reference I could have received. Mark and his staff treated us with respect and courtesy. They explained the process, made sure we understood what we were getting, and delivered on their word. HOW REFRESHING. Thank you United. Keep it up.

Pros: Freindly, knowledgable staff

Cons: None

04/11/2008 Posted by eberger45

I brought my car to United Auto Body to clean up a few dents \ scratches that my Infiniti G35 had accumulated as a result of parking it on the street for 4 years straight. Knowing that I was paying for my repairs out of pocket, Mark gave me an honest assessment of what I should fix and what I should leave. He was very knowledgeable, friendly, and most importantly honest. He did an impeccable job on my car. He even cleaned up some curb rash on my rims for me at a very cheap price. The car looks brand new. I was deciding betweeen Caliber Collision and United Auto Body and I am very glad I went to Mark.

Pros: Customer Service, Honesty, Quality of Work

Cons: Work took a day longer than expected

10/13/2007 Posted by penguin999

Highly rated, Mark is a caring professional. always does oa good job as if car was his own. My Lexus was perfect! Jeff

Pros: highest quality, original finish

Cons: none

0 out of 1 people found this review helpful

09/07/2007 Posted by j2cheung

I take meticulous care of my car and I had the unfortunate experience of being bumped by another driver. If I had to trust someone to take care of my car to do the 'right' job, I would take it to United Auto. Mark and his staff are extremely friendly and knowledgeable. Working with Mark, I can see that he makes sure that the job is done correctly with the utmost quality. When going there, United Auto does whatever they can to give you a good experience and they're honest and upfront about everything they do. I would definitely recommend this shop if you need body work done.

Pros: Quality work, Excellent service

Cons: May be tricky to find

1 out of 1 people found this review helpful

08/29/2007 Posted by fostermoose37

United Auto Body has the friendliest, most knowlegable staff in the business. All my work was completed on time, and right on the already low-estimate. They were very flexible with my schedule, and went the extra mile to serve me. I highly reccommend!

Pros: Best service around.

0 out of 1 people found this review helpful

08/26/2007 Posted by lwestergren

I just can't say enough about United Auto Body & Paint! As others have said in their reviews, it was like a body shop from "years ago".... not only do they remember your name, your car and exactly what you need done from just your quote, the final price is affordable, completely taken cake of with your insurance company in a timely matter and the expedient, end result is absolutely incredible. Plus, Mark and the staff bend over backwards to make sure your repair experience is seamless and quick. Hard to find? Just a bit but definately worth finding! (I would have driven 60 miles for the result of my repair but luckily, for me, they were just down the street.) So, how did my repair come out? Not only did they fix the body damage so that I couldn't even tell that it had been damaged, they buffed my entire car to look even better than when it came in! Can't beat that, can you???!!!!