Frida Restaurant
Chula Vista, CA 91915
Phone: (619) 216-8666
06/06/2008 Posted by ReynaB
I have been to Frida twice & both times I had unimpressive meals. The 1st time I ordered the Mole Poblano and it arrived to me warm, I mean luke warm. Just to give you an idea of how bad it was the meal came with a gordita (a melted cheese filled dinner roll). The cheese in the gordita was cold & hard as if the plate was ready long before it was actually brought out. Usually something like this would aggravate me, as I like to pay for a meal that is fresh & HOT. I decided I would let it go since it was their first week & I could tell the waiters weren't completely ready, since our waiter never once refilled our drinks. We had to flag him down & even then he FORGOT to bring the drinks! Anyways I let that go & weeks later returned to Frida with my mom. I put the first experience out of my mind & thought that by this time they should have it all down. Well the 2nd time around we both ordered the Filet Mignon Tampiquena style. Well it looked great! Too bad that was all it did. One bite & WOW! It was super salty! They put way to much seasoning salt on it. My mom made a small cut on an area & when they brought a "new" one out the grill marks were DARK & it was well done, not Medium how it was originally ordered. Then sure enough there was the cut she had made. When we brought it up to the male Manager he denied that it was the same steak & said they took an already prepared steak from another order! So they didn't even make a NEW one! This was the MANAGER! There was NO COMPENSATION for THEIR mistake! NO discount, NOTHING! The waitress was so apologetic & embarrassed that she gave us all she could which was a discount on the desert my mom ordered when she decided she wasn't eating the steak, because they wouldn't take it back! I left vowing never to return & to let anyone know that this restaurant DOES NOT CARE ABOUT OR REPECT THEIR CUSTOMERS!
Pros: The Mango margaritas & that I will NEVER RETURN
Cons: The Management policy of the Customer is always WRONG!
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